Frequently asked questions.

What are the benefits of using wooden wicks?

  • Wooden wicks achieve a fast melt pool formation for quick and excellent hot throw

  • Wooden wicks produce a tantalizing crackling sound when burning.

  • Wooden wicks have no mushrooming with little carbon buildup, debris or sooting

  • Wooden wicks are rigid and require no straightening

  • Wooden wicks can be used in all candle wax types

  • Wooden wicks are applicable to container, pillar, and votive candles

Are the essential oils good for you?

  • Yes, the essential oils are all 100% natural

  • Every essential oil is used for relaxation purposes, healing components.

Benefits of Soy Wax.

  • Soy wax lower melting point

  • Soy wax burn slower

  • Soy wax burn longer

  • Soy wax has zero petro soot

Shipping Policy

  • HOLIDAY SHIPPING

  • Shipping may be longer to fulfill due to holiday delays with carries. We will get your order out as soon as possible.

  • All items will be processed with in 2-3 business days.

  • After process please allow 1-2 business days to be shipped domestically.

  • Please allow 1-2 business days to be shipped internationally

  • We ask that customers be on alert for tracking number and track order.

  • Standard shipping charge.

  • If order needs to be a rush delivery no worries! we will be able to make that happen. Please reach out to us through the contact tab. ( shipping charges will apply.)

  • USPS, UPS are our carries.

RED ELEPHANT CANDLE COMPANY IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGE ORDERS ONCE SHIPPED.

Refund Policy

  • We do not issue refund or returns at this time due to COVID.